Managed IT Pricing

Transparent Plans, Priced Per User

Our standard packages are priced per supported user per month, subject to package minimums. Final pricing also considers locations, devices, servers, applications, security requirements, travel, and the condition of the existing environment.

Three Plans

Choose the Level of Coverage Your Organization Needs

Essential IT

$99per user / month

Recommended minimum: 5 users or $495 per month

Reliable monitoring, maintenance, and day-to-day technical support for smaller organizations that need professional IT coverage without a large internal IT department.

Choose Essential IT

What’s included

Remote helpdesk support during standard business hours
Endpoint monitoring
Operating system patch management
Basic device health monitoring
Managed antivirus
Remote troubleshooting
Microsoft 365 user administration
New-user and departing-user administration
Basic asset inventory
Monthly service summary
Vendor coordination for covered services
Standard response prioritization
Annual technology review

Not included by default

Microsoft 365 licence fees
Third-party software licence fees
On-site labour
Project work
Server administration
Advanced cybersecurity monitoring
Backup storage
After-hours support
Hardware
Cabling
Security-camera or access-control maintenance

Best for

Small offices
Professional services firms
Indigenous-owned businesses
Non-profits
Organizations with straightforward technology environments

Complete IT

$149per user / month

Recommended minimum: 10 users or $1,490 per month

Comprehensive managed technology support for organizations that need dependable IT operations, stronger security, and proactive management.

Choose Complete IT

What’s included

Everything in Essential IT, plus:

Priority remote helpdesk support
Managed endpoint detection and response
Microsoft 365 administration
Microsoft 365 security configuration
Email-security configuration
Multi-factor authentication administration
Device policy management
Workstation backup monitoring where configured
Network monitoring for supported equipment
Supported firewall monitoring
Quarterly technology review
Quarterly security review
Technology standards documentation
User onboarding and offboarding workflows
Procurement guidance
Limited scheduled on-site support, subject to service area
Technology roadmap
Security-awareness guidance
Incident coordination
Client service dashboard

Not included by default

Microsoft 365 and third-party licences
Major projects
Hardware
New cabling
New security-camera equipment
New access-control equipment
Major cloud migrations
Remediation of pre-existing unsupported systems
Travel outside the standard service area

Best for

Growing businesses
First Nation administrations
Multi-department organizations
Organizations with several locations
Businesses seeking predictable support costs

Secure & Strategic IT

$199per user / month

Recommended minimum: 15 users or $2,985 per month

Advanced managed IT, cybersecurity oversight, continuity planning, and strategic technology leadership for organizations where security, uptime, governance, and long-term planning are critical.

Choose Secure & Strategic IT

What’s included

Everything in Complete IT, plus:

Advanced managed detection and response
Enhanced email-security management
Advanced identity and access review
Security configuration monitoring
Backup and recovery oversight
Quarterly recovery validation
Incident-response planning
Annual incident-response exercise
Business continuity technology planning
Vulnerability-management coordination
Privileged-access review
Cloud security review
Security policy templates
Annual technology risk assessment
Strategic technology roadmap
Virtual CIO or technology leadership sessions
Budget and lifecycle planning
Executive reporting
Compliance-support documentation
Priority escalation
Multi-location technology coordination
Annual infrastructure assessment
Enhanced service reporting

Not included by default

Legal or regulatory opinions
Formal certification audits
Penetration testing unless separately contracted
Hardware and software licences
Major remediation projects
Cyber-insurance premiums
Forensic investigations
Travel outside the standard service area

Best for

First Nations and Indigenous institutions
Public and non-profit organizations
Multi-site organizations
Privacy-sensitive environments
Organizations with executive or governance reporting requirements
Organizations requiring structured technology planning

Pricing notes

All prices are in Canadian dollars and are based on the number of supported users. Final pricing depends on the number of users, devices, locations, servers, applications, cybersecurity requirements, travel requirements, and the condition of the existing technology environment.
Microsoft 365 subscriptions, cloud consumption, third-party software, hardware, internet-provider charges, major projects, travel, and applicable taxes are not included unless expressly identified in the final service agreement.
New managed-service customers may require a one-time onboarding and remediation fee.

Estimate

See a Preliminary Monthly Estimate

Choose a plan and enter your number of supported users. The calculator applies the package minimum automatically.

Estimate Your Monthly Investment

Managed IT plan

Number of supported users

Count the people who use a computer or account your organization supports.

Preliminary monthly estimate

$1,490CAD / month

Complete IT · 10 users · $149 per user

One-time onboarding fee: starting at $1,500

Start Your Application

Your preliminary monthly estimate is subject to technical review, user count verification, service-area confirmation, and acceptance of the final service agreement.

Getting Started

One-Time Onboarding and Remediation

New managed-service customers may require a one-time onboarding and remediation fee. Onboarding is how we take responsible ownership of your environment — it is where documentation, security baselines, and support channels are established.

Essential IT — From $750

Complete IT — From $1,500

Secure & Strategic IT — From $2,500

The onboarding fee may include:

Technology discovery
Asset inventory
Agent deployment
Account configuration
Documentation
Security-baseline review
Service-desk configuration
User validation
Administrative access validation
Initial remediation planning

Custom Service Models

Need Something Different?

For larger organizations, shared IT departments, specialized environments, seasonal operations, and multi-community deployments, Two Feathers can create a customized service model.

Request Custom Pricing

Let's Strengthen Your Technology Environment.

Whether you need ongoing IT support, a security system, better connectivity, or a complete technology assessment, Two Feathers will help you identify the right next step.