Privacy Policy

This policy describes how Two Feathers Technology Services (“Two Feathers”, “we”, “us”) handles personal information collected through this website. It applies to the public website and its online request forms. Service agreements with clients may include additional or different privacy terms; where they do, the service agreement governs the services it covers.

We collect the information you choose to submit through forms on this site, which may include: your name, job title, organization, email address, phone number, community or city, province or territory, the service you are interested in, organization size and locations, desired timeline, and the details you describe in message fields.

Managed IT applications and support requests may collect additional operational information you provide, such as descriptions of your technology environment, locations, contacts, and current challenges. We ask you never to submit passwords or confidential access credentials through any form on this site.

Information submitted through this site is used to:

respond to your request and communicate with you about the requested services;

prepare assessments, estimates, proposals, and service documents;

schedule meetings, assessments, and service activities you request;

administer support requests, including generating ticket references;

maintain records of consent and form submissions.

Each form includes a consent statement describing this use, and submissions are recorded together with the consent version you accepted. We do not sell personal information, and we do not use form submissions for unrelated marketing without consent.

We use third-party service providers to operate this website and deliver our services — for example, website hosting, email delivery, and payment processing. Service providers receive only the information needed to perform their function. The current list of service providers is: [To be confirmed].

Where online payment is offered, payments are processed by Stripe, a third-party payment processor. Card details are entered directly with the payment processor and never touch this website or our servers. We do not collect, store, or transmit raw card data. Procurement and purchase-order payment paths do not require online payment.

This website uses only essential cookies by default. Essential cookies are those required for the site and its forms to function. Optional analytics run only if you consent through the cookie banner; until then, no analytics cookies are set. You can decline non-essential cookies without losing access to any part of the site. The analytics provider, if any, is: [To be confirmed].

Some forms allow you to upload documents, such as inventories, network diagrams, policies, or site plans. Upload only documents you are authorized to share, and do not upload passwords or confidential access credentials. Uploaded documents are used solely to review and respond to your request and are handled under the same safeguards and retention practices as other submitted information.

We retain submitted information for as long as needed to respond to your request, administer any resulting service relationship, and meet legal and record-keeping obligations. Specific retention periods: [To be confirmed].

We apply administrative and technical safeguards appropriate to the sensitivity of the information we hold, including access controls, transport encryption for data submitted through the website, spam and abuse protections on forms, and audit logging of administrative activity. No safeguard eliminates all risk, and no provider can guarantee that a security incident will never occur.

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we have no continuing need or obligation to retain it. To make a request, use the contact form and identify your request as a privacy request. We will confirm your identity before releasing or changing information, and we will respond within a reasonable time.

Some service providers may store or process information outside Canada. Where that occurs, the information is subject to the laws of the jurisdiction in which it is held. The locations of data storage and processing for this website: [To be confirmed].

Questions, concerns, or complaints about this policy or our handling of personal information can be directed to Two Feathers through the contact page. A designated privacy contact and mailing address will be published here once confirmed: [To be confirmed].

We may update this policy as our services, providers, or legal obligations change. The date at the top of this page indicates when it was last revised. Material changes will be reflected on this page before they take effect.