Technology for Businesses

Reliable Systems Without Building an Internal IT Department

Scalable support for organizations that need reliable systems without maintaining a large internal IT department. Two Feathers provides structured, proactive technology support for organizations that need dependable systems but do not want every technical issue landing on leadership or administrative staff.

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What Businesses Need

The Essentials, Handled by One Accountable Partner

These are the needs businesses most often bring to Two Feathers — and the areas our managed IT services are built to cover.

Predictable Monthly Costs

Managed IT plans priced per supported user, with published minimums and clearly defined inclusions.

Professional Helpdesk Support

Remote helpdesk support during standard business hours, with priority response options on higher plans.

Cybersecurity

Managed antivirus, endpoint detection and response, email-security configuration, and multi-factor authentication administration.

Microsoft 365

Microsoft 365 user administration, security configuration, and ongoing account management.

Device Management

Endpoint monitoring, operating system patch management, and device policy management across your fleet.

Backup and Continuity

Backup and recovery oversight, workstation backup monitoring where configured, and recovery planning.

Onboarding and Offboarding

New-user and departing-user administration through defined onboarding and offboarding workflows.

Network Reliability

Network monitoring for supported equipment, Wi-Fi assessment and deployment, and supported firewall monitoring.

Hardware Procurement

Equipment recommendation, sourcing, configuration, deployment, and documentation through one accountable partner.

Predictable Support

Your IT Department—Without Building One From Scratch.

Two Feathers manages the technology your organization depends on every day. Our managed IT services combine responsive support with proactive monitoring, security, administration, and long-term planning.

Instead of waiting for systems to fail, we work to identify risks, maintain devices, support users, and strengthen your environment over time.

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Modern business office where staff rely on managed technology

Managed IT Plans

Three Plans. Published Pricing.

Every plan is priced per supported user per month, with a defined minimum and documented inclusions.

Essential IT

$99per user / month

Recommended minimum: 5 users or $495 per month

Reliable monitoring, maintenance, and day-to-day technical support for smaller organizations that need professional IT coverage without a large internal IT department.

Choose Essential IT

What’s included

Remote helpdesk support during standard business hours
Endpoint monitoring
Operating system patch management
Basic device health monitoring
Managed antivirus
Remote troubleshooting
Microsoft 365 user administration
New-user and departing-user administration
Basic asset inventory
Monthly service summary
Vendor coordination for covered services
Standard response prioritization
Annual technology review

Not included by default

Microsoft 365 licence fees
Third-party software licence fees
On-site labour
Project work
Server administration
Advanced cybersecurity monitoring
Backup storage
After-hours support
Hardware
Cabling
Security-camera or access-control maintenance

Best for

Small offices
Professional services firms
Indigenous-owned businesses
Non-profits
Organizations with straightforward technology environments

Complete IT

$149per user / month

Recommended minimum: 10 users or $1,490 per month

Comprehensive managed technology support for organizations that need dependable IT operations, stronger security, and proactive management.

Choose Complete IT

What’s included

Everything in Essential IT, plus:

Priority remote helpdesk support
Managed endpoint detection and response
Microsoft 365 administration
Microsoft 365 security configuration
Email-security configuration
Multi-factor authentication administration
Device policy management
Workstation backup monitoring where configured
Network monitoring for supported equipment
Supported firewall monitoring
Quarterly technology review
Quarterly security review
Technology standards documentation
User onboarding and offboarding workflows
Procurement guidance
Limited scheduled on-site support, subject to service area
Technology roadmap
Security-awareness guidance
Incident coordination
Client service dashboard

Not included by default

Microsoft 365 and third-party licences
Major projects
Hardware
New cabling
New security-camera equipment
New access-control equipment
Major cloud migrations
Remediation of pre-existing unsupported systems
Travel outside the standard service area

Best for

Growing businesses
First Nation administrations
Multi-department organizations
Organizations with several locations
Businesses seeking predictable support costs

Secure & Strategic IT

$199per user / month

Recommended minimum: 15 users or $2,985 per month

Advanced managed IT, cybersecurity oversight, continuity planning, and strategic technology leadership for organizations where security, uptime, governance, and long-term planning are critical.

Choose Secure & Strategic IT

What’s included

Everything in Complete IT, plus:

Advanced managed detection and response
Enhanced email-security management
Advanced identity and access review
Security configuration monitoring
Backup and recovery oversight
Quarterly recovery validation
Incident-response planning
Annual incident-response exercise
Business continuity technology planning
Vulnerability-management coordination
Privileged-access review
Cloud security review
Security policy templates
Annual technology risk assessment
Strategic technology roadmap
Virtual CIO or technology leadership sessions
Budget and lifecycle planning
Executive reporting
Compliance-support documentation
Priority escalation
Multi-location technology coordination
Annual infrastructure assessment
Enhanced service reporting

Not included by default

Legal or regulatory opinions
Formal certification audits
Penetration testing unless separately contracted
Hardware and software licences
Major remediation projects
Cyber-insurance premiums
Forensic investigations
Travel outside the standard service area

Best for

First Nations and Indigenous institutions
Public and non-profit organizations
Multi-site organizations
Privacy-sensitive environments
Organizations with executive or governance reporting requirements
Organizations requiring structured technology planning

Pricing notes

All prices are in Canadian dollars and are based on the number of supported users. Final pricing depends on the number of users, devices, locations, servers, applications, cybersecurity requirements, travel requirements, and the condition of the existing technology environment.
Microsoft 365 subscriptions, cloud consumption, third-party software, hardware, internet-provider charges, major projects, travel, and applicable taxes are not included unless expressly identified in the final service agreement.
New managed-service customers may require a one-time onboarding and remediation fee.

Let's Strengthen Your Technology Environment.

Whether you need ongoing IT support, a security system, better connectivity, or a complete technology assessment, Two Feathers will help you identify the right next step.

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